Frequently asked questions

You’ll need a referral or prescription from your health care professional. After that, book a blood draw appointment through our website or through our app. Blood draw appointments take place at our clinic located at 99 Wayne Gretzky Pkwy, 4th Floor, Brantford, ON N3S 7P1. You can check in at the front desk of St. Paul Family Health which is located on the 4th floor. Once your blood is processed, we’ll let you know when your personalized treatment is ready for pick-up or application. Typically treatments are available within 2 business days.

Day Before & Day Of Your Appointment: Drink plenty of fluids and eat nutritious meals both the day before and the day of your blood draw. Staying hydrated and properly nourished helps ensure we can easily collect the required amount of blood.

‍During Appointment: When you arrive, please go to the 4th floor and check in at the front desk. A clinician will collect vials of blood. Afterward, we'll ask you to wait approximately 15 minutes while our clinic team confirms your sample is sufficient for processing.

‍After your Appointment: We'll notify you as soon as your personalized PRP+ eye drops or other treatments are ready—typically next business day! You can conveniently complete your payment through the app or in person, and then pick up your eye drops or treatment at our clinic.

You’ll feel a quick pinch, similar to any standard blood draw. The entire process is usually very brief, and we take every measure to keep you comfortable.

Some patients feel benefits within days or weeks, while others may need more time. Chronic or long-standing conditions often require a longer course of treatment or additional interventions. Consistent use is key.

Side effects from PRP+ eyedrops are generally rare and often mild. Some people may notice temporary irritation or redness after use, but these symptoms typically resolve quickly. Because PRP+ is derived from your own blood, the risk of serious side effects like infection is considered very low. If you have any concerns regarding this, please contact us and/or your eye care specialist.

Stop using and call the clinic immediately if:
- You notice pain, redness, swelling, or new discharge in your eye(s)
- You have any sudden change in vision

No. These are custom-made for you and should never be shared.

Once you receive your drops, store them immediately in your refrigerator as instructed. Keep the cap tightly closed when not in use. Discard after the “Use by” date on your label or if it becomes cloudy, discoloured, or develops an unusual smell. Generally, you will be given a supply that can last up to 30 days.

‍Remember: Avoid touching the dropper tip to your eye, skin, or any surface. Close the bottle tightly after each use.

In most cases, PRP+ drops can be used alongside your existing regimen. Always check with your doctor or ask our clinical team if you’re unsure. When it comes to contact lenses, remove them before applying eye drops.

The Inner Anchor app will allow you to track how many treatments you have remaining and if you need to refill or book a blood draw, you can complete this using the app.

Use an insulated lunch bag or cooler with an ice pack if you need to take your drops out of the house and store immediately in a refrigerator after transporting.

Download the Inner Anchor App to track symptoms, manage refills, customer support and payments, as well as book a blood draw.